We’re very proud to announce that we have been awarded a five star rating in the Mortgage Broker Feedback survey.
The survey, which is conducted by Smart Money People, received feedback from almost 500 brokers for 49 different lenders. Chorley Building Society was one of only eight lenders to achieve the five star rating.
Julie Goodwin, Head of Business Development commented: “We’re so pleased that the mortgage professionals we work with have recognised the hard work and dedication of our team, in providing them and their clients, with five star service. The team are absolutely over the moon with the rating and I’m very thankful to all the brokers that took the time to complete the feedback.”
As well as achieving the five star rating, Chorley Building Society also received the highest Net Promoter Score from all the lenders in the survey, including large national banks and building societies.
Nate Harwood, Co-Founder of Smart Money People said: “Intermediary feedback for Chorley Building Society Building reached exceptional levels in the first half of 2020. Brokers in general love the personal approach offered and the ability to ‘think outside the box’, particularly when it comes to complex cases. It’s clearly a winning formula for Chorley Building Society as an NPS of +80 or above really is world class. This means that brokers are actively recommending the Chorley Building Society to clients and colleagues.”
Customer Services Director, Kimberley Roby, commented: “We’ve received fantastic comments from the brokers about how we are always on hand to help and very keen to listen. It’s great that our personal service has been recognised. We will also look at all the comments that provided feedback for where we can improve too. We want to make sure that we continue to provide the five star service to all brokers and their clients.”