We’re Five Star Rated!
We’re very proud to announce that we have been awarded a five star rating in the Mortgage Broker Feedback survey.
The survey, which is conducted by Smart Money People, received feedback from almost 800 brokers regarding the last five lenders they dealt with. Chorley Building Society was one of only ten lenders to achieve the five star rating.
As well as achieving the five star rating, Chorley Building Society also received the highest Net Promoter Score from all the lenders in the survey, including large national banks and building societies.
Jacqueline Dewey, CEO of Smart Money People commented:
“Chorley Building Society received exceptionally high levels of intermediary feedback in H2 2021 and everyone within the Society should be proud of this achievement. Their 5-star rating is down to their outstanding customer service and flexible approach to their underwriting which brokers value when talking about Chorley. Their NPS of +83.3 is one of the highest we have seen for any lender in the second half of 2021, meaning brokers are very happy to recommend Chorley to their clients and colleagues.”
Customer Services Director, Kimberley Roby, commented: “We’ve received amazing comments from the brokers about how we offer them a personal service and how pleased they are that they have direct access to their underwriter. We take on board all feedback received as we want to make sure that we continue to provide the five star service to all brokers and their clients.”
Julie Goodwin, Head of Business Development also commented: “We’d like to thank all the brokers who took the time to complete the feedback. It means a lot to the whole team and of course we are delighted with our five star rating.”
The Chorley and District Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered on the Financial Services Register under number 206023. Registered Office: Key House, Foxhole Road, Chorley, Lancashire PR7 1NZ.
Chorley and District Building Society is a member of the Building Societies Association and a participant of the Financial Ombudsman Service and Financial Services Compensation Scheme.
Your telephone conversations with the Society may be recorded. This is to help the Society to improve customer service and to offer additional security. Calls and electronic communications may also be monitored for staff training.