A Message to our Members About Coronavirus

 

A MESSAGE FROM OUR CEO

Chorley Building Society Chief Exec in logo “We understand that Covid-19 (Coronavirus) is causing worry and concern for many people across the UK. As a building society, we are here to support our members through these challenging times. The situation with Coronavirus continues to evolve and we are working hard to support your financial needs, while we ensure the health and safety of our colleagues, our members and our community. We will continue to keep you informed and we will regularly update our website with details and information for our members.

On behalf of all the team at Chorley Building Society, we would like to thank you for your patience and understanding during these unprecedented times.”

Stephen Penlington, Chief Executive

 

MORTGAGE PAYMENT HOLIDAYS – SUPPORTING OUR MEMBERS

Borrowers who may be experiencing mortgage payment difficulties as a result of Coronavirus should contact us at the earliest opportunity to discuss the range of payment options available. This can be done by completing this form and emailing to mortgages@chorleybs.co.uk When this has been received, the Society will confirm next steps to you.

IS YOUR PAYMENT HOLIDAY COMING TO AN END?
In the month before your payment holiday ends, we will write to you informing you of your new payment and other options there are available if you require additional support. Once you have received your letter you can complete this form to advise of your preferences. When this has been received, we’ll be in touch as required.

BRANCH OPENING HOURS – UPDATE

Our Leyland Branch  Opening hours are 9am-1pm Monday-Friday.

Our Key House Branch opening hours are 10am-2pm Monday-Friday with the ‘Drive-Thru’ also operating at these times.

Social distancing measures are in place for the safety of our members and colleagues.

Our High Street branch currently remains closed.

Any guidance or updates that further impact on the service we offer will be posted here on our website and on our social media platforms as well as in Key House branch.

Please note that a withdrawal can be made from a savings account without needing to visit the branch. Please email savers@chorleybs.co.uk or phone 01257 235003 for further details.

REMAINING VIGILANT AGAINST FRAUD

Unfortunately, there is evidence that criminals are attempting to use the pandemic as an exploitation opportunity. Please remain vigilant and stay alert and remember to verify any contact from financial organisations.

Further information about potential coronavirus scams, how they could affect you, and how to protect yourself is available on the Financial Conduct Authority (FCA) website via the following link:

https://www.fca.org.uk/news/news-stories/avoid-coronavirus-scams

The Building Societies Association (BSA) is also providing useful information on how to protect yourself from fraud via the following link:

https://www.bsa.org.uk/media-centre/press-releases/covid-19-protect-yourself-from-fraud?ext

The Take Five to Stop Fraud are also providing some useful advice in relation to Covid -19 Fraud and scams via the following link:

https://takefive-stopfraud.org.uk/coronavirus-fraud-and-scams/

QUESTIONS OR QUERIES

If you do have a specific enquiry please complete the contact form on our website, email us at chorley@chorleybs.co.uk or call us on 01257 235000