align box align box

Service Standards

* This page is for the use of authorised UK mortgage intermediaries only. *

DIP / KFI Request

We will respond to your request within 24 hours of receipt.

Receipt of Application

We will contact you by 4pm to acknowledge receipt of any new application(s).

Case Assessment and Processing

We will contact you, normally within 48 hours of receiving an application, to confirm any outstanding information and to advise you that the valuation has been instructed.


When the valuation report has been received, we will e-mail a copy of the report within 48 hours of us receiving it.

Mortgage Offer

A copy of the mortgage offer will be e-mailed to you.


Once completion has taken place your procuration fee will be issued within 7 working days.