5 Stars - 5 times in a row for Chorley Building Society!

We’re very proud to say, that for the fifth time in a row we have been awarded FIVE stars in the Mortgage Broker Feedback survey.

Smart Money People’s survey is conducted using feedback from almost 800 brokers, regarding the last five lenders they worked with. Chorley Building Society was one of only a few lenders to achieve a five star rating.

This is the fifth time in a row Chorley has achieved five star status, in addition, Chorley retained one of the highest overall scores and the highest net promoter scores (NPS) from all lenders in the survey (with ten pieces of feedback or more). The survey includes similar size lenders, national banks and building societies.

Jacqueline Dewey, CEO of Smart Money People commented:

Chorley Building Society has again received fantastic broker feedback and, for the fifth time in a row, they’ve achieved a five-star rating in their Mortgage Broker Feedback Survey that we conduct for them.  We analyse thousands of broker comments as part of our twice-yearly Mortgage Lender Benchmark giving us a unique view of that brokers think about the lenders they use.  Chorley continues to consistently meet broker needs across the key areas of service, speed, and ease of doing business.

Customer Services Director, Kimberley Roby:
Providing our brokers with exceptional service is so important to us.  We are delighted to receive such positive feedback and honoured to be given five stars five times in a row.


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