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Careers

If you are interested in a career with Chorley Building Society, we would be delighted to hear from you.

This section lets you know whether we have any current vacancies and invites you to register your interest for future opportunities.

Our recruitment is handled by our HR Manager which means that if you register your interest with us, your application will be considered for any relevant vacancy throughout the Society.

To apply for any role in Chorley Building Society, please complete our application form:

Click here for our online application form

Click here for our printable application form

Applications can be emailed to chorley@chorleybs.co.uk

Due to the nature of the roles within the Society, your agreement to credit history and criminal record checks will be requested in the event of you being conditionally offered any position. For details of how we will use your personal data, please see our candidate privacy notice below. Chorley Building Society is an Equal Opportunities Employer.

Head of Retail Savings (12 month fixed-term contract)

Job Title Head of Retail Savings
Department Retail Savings
Job Purpose
Chorley Building Society has ambitious and exciting plans to enhance its retail distribution channels and retail products and services whilst continuing to offer member value. This role will be pivotal to the business achieving its growth ambitions and will play a lead role in building the Society’s retail products and services.
Main Duties and Responsibilities
Strategy and Planning

  • Translate the overarching strategic objectives in order to develop, execute and manage the Society’s retail strategy and tactical business plans;
  • Assess market conditions, define, recommend, implement and monitor the retail savings strategy whilst taking into account the market opportunity/growth potential, competitor activity, existing capabilities and risk appetite in order to gain and sustain the Society’s competitive edge and achieve all corporate objectives;
  • Agree target market selection and customer propositions within the Retail strategy;
  • Devise and agree the product selection, product pricing and sales mix within the Retail strategy;
  • Plan, organise, direct and control retail saving activities and resources in order to meet retail saving objectives;
  • Proactively communicate and embed the Retail strategy, working alongside other business departments as appropriate;
  • Assess, analyse, define, recommend, implement and follow up market intelligence, and marketing plans in order to meet retail saving strategic objectives;
  • Enhance the Society’s Market Share in its area of operation;
  • Compilation of business performance reports to key stakeholders including the Board, the Executive Committee and Risk Committee;

Branch Network

  • Identify member needs, initiate action and follow up in order to deliver outstanding member service through the direct, online, B2B and postal distribution channels.
  • Grow the member base and member value.
  • Identify training needs, recommend, guide, monitor and follow up in order to improve staff skills and competencies
  • Define and develop a member centric service and sales culture
  • Develop close and effective working relationship with various stakeholders across the Society
  • Ensure a consistently high level of product and service delivery across the branch network
  • Ownership and accountability for the end to end retail saving proposition
  • Contributes to enhancing the Society’s image and visibility in the market place
  • Review and control the branches operating costs within the budget in order to maintain cost control
  • Identify opportunities for broadening the Society’s distribution channels

Process Improvement

  • Leading strategic improvement initiatives.
  • Monitor and implement best practices across the department
  • Achieve best in class processes and process improvement efficiencies

Risk & Compliance

  • Promote and monitor the operational integrity of the Society’s retail saving operation ensuring operational resilience
  • First line of defence for all aspects of the retail savings operation, including undertaking quality control checks
  • Awareness of the operational risk associated with the role and the action to be taken to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.
  • Ensuring the Retail Department is compliant with the Society’s policy and procedures
  • Keeping up to date with all Financial Crime and Anti-Money Laundering Regulations and report any suspicious transactions to the Money Laundering Reporting Officer (MLRO)
  • Ensuring adequate records are maintained in accordance with regulatory requirements
  • Responsibility for financial Conduct Risk in retail and ensuring that the fair treatment of customers is central to the corporate culture before, during and after the point of sale
  • External relations / liaison with the Regulatory Authorities e.g. PRA, FCA, CML
  • Ensuring the principles of TCF are embedded as part of day to day role.
  • Deliver the external Society values as part of all interactions with customers.
  • Maintain knowledge and comply with all statutory and regulatory rules, guidance and codes of conduct
  • Identifying opportunities for continuous improvement of policy, processes and procedures.
  • Maintain and risk register for the Retail Savings Operation and capture all risk events and near misses on the events log within 48 hours of identification.

Carry out such other duties, which are consistent with the nature, responsibilities and expectations of the position.
Regulatory Requirements
  • Discharge and comply with your regulatory responsibilities of any regulatory authority which is relevant to your role and/or to the Society including, but not limited to, the provisions of all regulations arising from the Financial Services and Markets Act 2000 (the “Act”).
  • Promptly disclose any wrongdoing to the Society, and/ or the Regulator as appropriate, or proposed wrongdoing by any employee, worker, director or other officer of the Society, including your own wrongdoing, and any matter which the Society might reasonably consider would affect your fitness and propriety.
  • Comply with all relevant Conduct Rules issued by the FCA and/or the PRA and are applicable to your role.
  • Maintain and renew any necessary certifications or authorisations required in order to satisfactorily perform any aspect of your role.
  • Consent to due diligence checks in accordance with the requirements of the Society and Regulator.
Technical skills, knowledge and experience requirements
  • This role is a certified role under the certification scheme.
  • Excellent understanding of retail savings and extensive related experience in the Financial Services sector.
  • In-depth understanding of business and functions related to a Retail Savings operation.
  • Able to analyse market conditions and identify opportunities for business
  • Ability to think strategically and lead the organisation and management of the Retail Savings team.
  • Must have strong PC and Software skills which to include Excel, Word and Power Point
  • Good general knowledge of various retail saving operations and retail saving products/services
  • Strong organisational and planning skills to be able to conceptualise and manage business change
  • Self-confidence to deal effectively at the highest levels including attending meetings of the Board of Directors to present Retail papers.
  • An outstanding team player with the ability to motivate and lead
  • Sound business sense and the ability to develop an understanding of the Society’s products and dynamics in the context of the savings market.
  • Strong written and oral communication skill gained in a financial services organisation.
  • Significant leadership and management experience

Product Development Analyst

Job Title Product Development Analyst
Department Product Development
Job Purpose
We pride ourselves on the service we provide to our members, and currently have an exciting opportunity for a full-time Product Development Analyst within our growing team. The role will focus on the full product lifecycle from concept, to launch and evaluation. Chorley & District Building Society has ambitious and exciting plans to build its product offering, customer base and brand awareness. This role will be pivotal to the business achieving its growth ambitions and will support the development of the Society’s product offering.
Main Duties and Responsibilities
Product Development

  • Developing new original ideas and improving on existing range
  • Conduct regular analysis of market trends, consumer insight, competitor analysis and internal business insight.
  • Design products and propositions that contribute to achieving profitable growth across all product lines whilst maintaining a member-first focus.
  • Act as a product ambassador to build awareness and understanding.
  • Prepare product related MI and activity reports for Committees, Executive team and Board of Directors.
  • Focus on retention of mortgage business including tranche requests, competitor analysis, backtesting, recommendations
  • Focus on tranche requests for savers – including competitor analysis and recommendations
  • Scheme sheet management
  • Website product updates and checks.

General

  • Fully understand members’ wants and needs and allow the pursuit of these to actively guide product development and activity.
  • Be market aware and identify and interpret relevant competitor activity and share with the team/business and understand product developments and their relevance for Chorley and its plans and activities.
  • Anticipate and minimise operational, conduct and regulatory risk.
Regulatory Requirements
  • Discharge and comply with your regulatory responsibilities of any regulatory authority which is relevant to your role and/or to the Society including, but not limited to, the provisions of all regulations arising from the Financial Services and Markets Act 2000 (the “Act”).
  • Promptly disclose any wrongdoing to the Society, and/ or the Regulator as appropriate, or proposed wrongdoing by any employee, worker, director or other officer of the Society, including your own wrongdoing, and any matter which the Society might reasonably consider would affect your fitness and propriety.
  • Comply with all relevant Conduct Rules issued by the FCA and/or the PRA and are applicable to your role.
  • Maintain and renew any necessary certifications or authorisations required in order to satisfactorily perform any aspect of your role.
  • Consent to due diligence checks in accordance with the requirements of the Society and Regulator.
Technical skills, knowledge and experience requirements
  • The role requires experience within financial services, preferably with some knowledge of product development and the product development lifecycle.
  • You will need a good level of commercial awareness and a thorough, in-depth knowledge of mortgages and savings.

Mortgage Administrator (12 month fixed term contract)

Job Title Mortgage Administrator Reporting to Mortgage Team Manager
Department Mortgage Department Date Reviewed March 2020
Job Purpose
Mortgage Administrator is responsible for providing a friendly, efficient and professional mortgage administration service to the Society’s members, customers and advisors, working colleagues and auditors
Main Duties and Responsibilities
  • Undertake administrative duties to ensure the efficient operation of the department and in accordance with the Society’s agreed procedures.
  • Comply with all legal responsibilities and codes of conduct to which the Society must comply with i.e. AML, MCOB, Mortgage Code, BSA and FCA etc.
  • Answering written and telephone correspondence from customers, Solicitors, Insurance Companies and other agencies or professionals in relation to mortgages and insurance.
  • To deal with customer dissatisfaction and complaints as required.
  • To undertake tranche management monitoring activity.
  • To set up products as instructed.
  • To support the production of Management Information as required.
  • To be aware and escalate any suspected mortgage fraud and money laundering incidents.
  • To be aware of the Society’s Corporate Plan and to work towards helping the Society achieve this.
  • To constantly look at ways for mortgage related tasks to be carried out efficiently and effectively. Escalating any new ideas for review and implementation.
  • To share good practice with other team members and be willing to train other staff members when required.
  • Ensure all deadlines are met and support other staff to help them to meet their deadlines.
  • Joint accountability for ensuring the Society values are embedded within the Society’s business and culture.
  • Attend training courses and undertake examinations as appropriate for this Job Description and as an employee of the Society to ensure job and personal skills are maintained to the satisfactory standard required by the Society
  • Carry out such other duties, which are consistent with the nature, responsibilities and expectations of the position.
Fraud Prevention Responsibilities
You have responsibility to ensure that the Society adheres to the Fraud Prevention Policy Statement.

You have the responsibility to;

  • Ensure the Society’s reputation and assets are protected against fraud
  • Adhere to the Fraud Prevention Policy Statement and the Society’s systems and procedures in relation to the prevention of fraud
  • Act with propriety in the use of Society resources and the handling and use of Society funds whether you are involved with members or dealing with suppliers
  • Be alert to the possibility that unusual events or transactions could be indicators of fraud
  • Report details immediately to your line Manager if you suspect that a fraud has been committed or see any suspicious acts or events
  • Co-operate fully with whoever is conducting internal checks or reviews or fraud investigations.
Values, Behaviour & Conduct
You have responsibility to demonstrate the Employee Values at all times when representing Chorley Building Society. Therefore, this applies on occasions both on and off Society premises where you are identifiable as a Chorley Building Society employee. All staff must behave in line with these Values and support other employees to do the same.

You must comply with Conduct Rules, Treating Customers Fairly and any other relevant Regulator rules regarding Conduct.

You must comply with the Society’s security procedures (both in spirit and practice) to ensure a safe environment for both staff and customers.

Please see the Employee Handbook for further details of Values, Behaviour and Conduct.
Technical skills, knowledge and experience requirements
  • Excellent communication skills both written and verbal
  • Ability to work as part of a team
  • Proficient in Microsoft packages including word & excel
  • Experience of working in a customer service environment
  • Ability to meet deadlines
  • Ability to adapt to change
  • Ability to manage multi-tasks
  • 5 GCSE at Grade C or above including Maths and English or equivalent
  • Excellent Communications Skills
  • Self-Motivated
  • Good attention to detail

Mortgage Advisor & Arrears Specialist (Ce-MAP qualified) (12 month fixed term contract)

Job Title Mortgage Advisor & Arrears Specialist Reporting to Mortgage Advising &
Underwriting Manager
Department Mortgage Department Date Reviewed November 2020
Job Purpose
Provide an efficient and professional mortgage advisory service and specialist arrears support to the Society’s members and customers through compliant regulated meetings.
Main Duties and Responsibilities
  •  Provide accurate mortgage advice to new and existing mortgage customers over the telephone.
  • Maintain accurate records and notes throughout all interactions with customers.
  • Manage the end to end processes for customers in mortgage hardship and arrears, from initial contact through to repossession.
  • Proactively analyse patterns in customer accounts that potentially indicate payment difficulties for example failed Direct Debits & requests to change terms. Initiate appropriate with the mortgage customers.
  • Write off customer arrears within agreed limits.
  • Ensure that all collection procedures are followed in a compliant manner and all necessary electronic notes are documented on customer files. Refer more complex cases to manager.
  • Provide Management Information for arrears, forbearance and Interest Only cases.
  • To support the delivery of the Society’s mortgage retention strategy, through proactive contact of customers in advance of their current scheme ending.
  • To maintain professional business relationships with BDMs, mortgage introducers and external contacts, providing information and guidance when required.
  • Maintain knowledge and comply with all legal responsibilities and codes of conduct to which the Society must comply with i.e. Vulnerable Customers, AML, MCOB, DPA, FCA etc.
  • To meet all requirements of the Training & Competence scheme, including annual CPD requirements.
  • To deal with customer dissatisfaction and complaints as required.
  • Capture all risk events and near misses on the events log within 48 hours of identification.
  • Carry out such other duties, which are consistent with the nature, responsibilities and expectations of the position.
  • All frameworks, policies and procedures relevant to this role must be complied with.
Certification Requirements
  • Discharge and comply with your regulatory responsibilities of any regulatory authority which is relevant to your role and/or to the Society including, but not limited to, the provisions of all regulations arising from the Financial Services and Markets Act 2000 (the “Act”).
  • Promptly disclose any wrongdoing to the Society, and/ or the Regulator as appropriate, or proposed wrongdoing by any employee, worker, director, or other officer of the Society, including your own wrongdoing, and any matter which the Society might reasonably consider would affect your fitness and propriety.
  • Comply with all relevant Conduct Rules issued by the FCA and/or the PRA and are applicable to your role.
  • Maintain and renew any necessary certifications or authorisations required to satisfactorily perform any aspect of your role.
  • Notify the Society immediately of any change in circumstances relevant to your Certification status.
  • Consent to due diligence checks in accordance with the requirements of the Society and Regulator.
Values, Behaviour & Conduct
You have responsibility to demonstrate the Employee Values at all times when representing Chorley Building Society. Therefore, this applies on occasions both on and off Society premises where you are identifiable as a Chorley Building Society employee. All staff must behave in line with these Values and support other employees to do the same.

You must comply with Conduct Rules, Treating Customers Fairly and any other relevant Regulator rules regarding Conduct.

You must comply with the Society’s security procedures (both in spirit and practice) to ensure a safe environment for both staff and customers.
Technical skills, knowledge and experience requirements
  • This role is a certified role under the certification scheme.
  • CeMap qualified or industry equivalent.
  • 5 GCSE at Grade C or above including Maths and English or equivalent.
  • Excellent communication skills both written and verbal.
  • Experience of Microsoft packages including word & excel.
  • Ability to independently manage multiple tasks.
  • Strong attention to detail.

Candidate Privacy Notice

Chorley and District Building Society is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. This privacy notice is necessary because you are applying for work with us, whether as an employee, worker or contractor. It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

In connection with your application for work with us, we will collect, store, and use the following categories of personal information about you:

 

  • The information you have provided to us in your curriculum vitae and any covering letter
  • The information you have provided on our application form
  • Any information you provide to us or contained in notes we make during an interview

 

We may also collect, store and use the following “special categories” of more sensitive personal information:

 

  • Where applicable, any disability and its effects on your day to day activities. This is to ensure we can accommodate your needs during any interview or assessment process.
  • Information about criminal convictions and offences.

 

We collect personal information about candidates from the following sources:

  • You, the candidate.
  • Recruitment agencies, from which we collect data such as name, address, contact details, curriculum vitae, salary and notice period
  • Equifax credit reference agency, from which we collect the following categories of data:
  • Personal identifiers (such as name and address)
  • Credit history
  • Court judgments, decrees and administration orders
  • Bankruptcies, Individual Voluntary Arrangement (IVAs), debt relief orders and similar events
  • Disclosure and Barring Service in respect of criminal convictions.
  • Your named referees

 

We will use the personal information we collect about you to:

 

  • Assess your skills, qualifications, and suitability for the role
  • Carry out background and reference checks, where applicable.
  • Communicate with you about the recruitment process.
  • Keep records related to our recruitment and selection processes
  • Comply with legal or regulatory requirements

 

It is in our legitimate interests to decide whether to appoint you to the role since it would be beneficial to our business to appoint someone.

We also need to process your personal information to decide whether to enter into a contract of employment with you.

Having received your CV and/or application form, we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role. If we decide to conditionally offer you the role, we will then take up references and carry out a criminal record and credit check before confirming your appointment.

If you fail to provide information when requested, which is necessary for us to consider your application (such as evidence of qualifications or work history), we will not be able to process your application successfully. For example, if we require a credit check or references for this role and you fail to provide us with relevant details, we will not be able to take your application further.

We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made during interview, presentation or testing.

We will collect information about your criminal convictions history at the point we conditionally offer you the role. The role of requires a high degree of trust and integrity and therefore we carry out the criminal records check in order to satisfy ourselves that there is nothing in your criminal convictions history which makes you unsuitable for the role. Your explicit consent will be sought at the time this information is needed. We also have in place an appropriate policy and safeguards which we are required by law to maintain when processing such data.

We do not share any of the personal information collected as part of the recruitment process with other third parties.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a legitimate reason to access it. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

If you are unsuccessful in gaining employment with us, we will retain your personal information for a period of 6 months after we have communicated to you our decision. We retain your personal information for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal information in accordance with our data retention policy.

If we wish to retain your personal information on file beyond 6 months after interview date, on the basis that a further opportunity may arise in future and we may wish to consider you for that, we will contact to you separately, seeking your explicit consent to retain your personal information for a further fixed period on that basis.

Under certain circumstances, by law you have the right to:

 

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. To action this right you are required to complete the Society’s Data Subject Access Request Form and an electronic copy of the form can be found here.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

 

If you have any questions about this privacy notice, how we handle your personal information, or if you wish to exercise any of the above rights please contact the Society’s Data Protection Officer in writing to Chorley and District Building Society, Key House, Foxhole Road, Chorley, Lancashire PR7 1NZ or by email to DPO@chorleybs.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

HEAD OFFICE Key House
Foxhole Road
Chorley
Lancashire
PR7 1NZ
BRANCHES
IMPORTANT INFORMATION

Your Home May Be Repossessed If You Do Not Keep Up Repayments On Your Mortgage. Think Carefully Before Securing Other Debts Against Your Home. Get help > .

TFSCShe Chorley and District Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered on the Financial Services Register under number 206023. Registered Office: Key House, Foxhole Road, Chorley, Lancashire PR7 1NZ.
Chorley and District Building Society is a member of the Building Societies Association and a participant of the Financial Ombudsman Service and Financial Services Compensation Scheme.
Your telephone conversations with the Society may be recorded. This is to help the Society to improve customer service and to offer additional security. Calls and electronic communications may also be monitored for staff training.