Service Standards

This page is for the use of authorised UK mortgage intermediaries only.

 

Thank you for choosing the Chorley – we’re currently experiencing high levels of business submitted and our current service levels are as follows:
If your DIP or Application was submitted prior to Tuesday 1st September our service level for DIPs is 10 working days and for Applications up to 20 working days.
If your DIP or Application was submitted after Tuesday 1st September our service level for DIPs is 5 working days and for Applications up to 20 working days.
Underwriting Completed
When the valuation report has been received, we will complete our underwriting processes and pass the case for offer. We will contact you, within 48 hours of receipt of the valuation report to confirm this.
Mortgage Offer
A copy of the mortgage offer and valuation report will be posted to you and your client. The solicitor copy is uploaded to them on the STARs system.
Completion
Once completion has taken place your procuration fee will be issued within 7 working days.

 

Speak to a friendly adviser on 01257 235001
Request a Callback






The Society will collect your email address as an alternative means of communication if we cannot reach you via telephone. This data will not be used for any other purpose.

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