We’re very proud to announce that we have been awarded a five star rating in the Mortgage Broker Feedback survey, for the fourth time in a row!
The survey, which is conducted by Smart Money People, received feedback from over 750 brokers regarding the last five lenders they dealt with. Chorley Building Society was one of only 7 lenders to achieve the five star rating.
As well as achieving the five star rating, Chorley Building Society also received one of the highest overall scores and net promoter scores (NPS) from all the lenders in the survey, including large national banks and building societies.
Jacqueline Dewey, CEO of Smart Money People:
“For the fourth time in a row Chorley Building Society has achieved a five-star rating in their Mortgage Broker Feedback Survey that we conduct for them. They continue to receive superb broker feedback and are a top-rated lender with one of the highest overall satisfaction ratings as well as an outstanding NPS score. As part of Smart Money People’s twice-yearly Mortgage Lender Benchmark, we analyse thousands of broker comments and have a unique understanding of what brokers really value from the lenders they place business with. Chorley consistently meets broker needs across the key areas of service, speed and ease of doing business.”
Customer Services Director, Kimberley Roby:
“We’re truly grateful for all the amazing comments from brokers and for the time they have taken to complete the feedback. We have now been five star rated for two consecutive years, which is four separate surveys and we are very proud of this achievement.”
The Society also recently received the ‘Best Specialist Mortgage Provider’ at the British Bank Awards.