If you find yourself in financial difficulty and you’re struggling to pay your mortgage, we will try our very best to help you. The earlier you get in touch with us the better, as we will have more options to help you. Having a conversation with us will not impact your credit file.
Below explains how we will treat you fairly and the steps you can take to help yourself.
When you contact us, we will listen to your current situation. We will ask you to complete an income and expenditure form which will give us a clear idea of where your money comes from and where it goes.
Once we have spoken to you there might be options open to you that include:
We are committed to supporting our Members. We make no charges if you have a mortgage payment shortfall.
Once we have been through the review steps, we’ll tailor a plan that could help you get back on track. You may find it useful to meet an independent financial/debt advisor to discuss your tailored plan.
Visit our Cost of Living guide, which details charities and organisations that may be able to help you.
Call our helpful team on 01257 235 001 or email firstname.lastname@example.org
Read the guide ‘What to do if you can’t pay your mortgage‘ from the Building Societies Association and the National Debtline