Chorley Online

Chorley Online is a secure service that allows our Members to view their savings and mortgage account balances as well as requesting transfers from savings accounts. Transactions are updated throughout the day though not in real time. As your online account security is incredibly important to us Chorley Online includes two-factor authentication for added security. For more information, please see the frequently asked questions below.

 

Payment Information: Please note, if you are paying into your Online Chorley Savings account from your bank, it will not show on your Chorley Online record until the following working day.

Chorley Online FAQs

Chorley Online provides you with the ability to view your savings and mortgage accounts, request payments from your savings account and open certain savings accounts.

You can use the secure messaging service within Chorley Online to contact us with the knowledge that your information is securely transmitted.

Subject to the terms and conditions and signatory rules on your account, Chorley Online allows you to transfer money between your Chorley Building Society accounts and request payments to your nominated bank account. Closure requests can also be made. See Chorley Online Terms and Conditions for further details.

The system is available 24 hours a day, seven days a week.

Occasionally the service may be unavailable, to allow for maintenance and updates to the system. We will notify you of this on our website and social media.

Requests made outside our normal business hours will be processed on the next working day.

Following registration you will receive an email containing your unique User ID and activation key, this information is used to activate your Chorley Online access.

Registration requests made outside our normal business hours will be processed on the next working day.

You will need your unique User ID and your password. Once you log in for the first time, you will be sent a unique two factor authentication code to your nominated home or mobile telephone number. You will need this code as an additional security step to access your Chorley Online account.

If you have never used two factor authentication you will be prompted to set this up.

Your Chorley Online password must contain a minimum of 8 characters, including 1 upper case letter, 1 lower case letter, 1 numeric character and a special character.

If you have forgotten your password you can reset this by clicking the ‘Forgotten Details’ link on the Chorley Online homepage.

If you have forgotten your User ID please contact the Society by emailing online@chorleybs.co.uk using your registered email address or telephoning us on 01257 235003.

For someone to gain access to your account details they would need your User ID and password, and also access to the unique two factor authentication code sent to your nominated home or mobile number.

All information transmitted between your personal computer and the ‘Chorley Online’ server is encrypted.

The registration cannot be completed until we have sent your unique User ID and Activation Key using the email address registered with us. This helps to prevent a fraudulent attempt to access your information.

The security of the system also relies upon you taking responsibility for your personal login details such as your password. You should keep this secure by not writing it down or storing it on your personal computer. Never share this with anybody else. Our colleagues will never ask you for your password or your two factor authentication code.

 

Two-Factor Authentication is an extra layer of security which provides a way of ‘double-checking’ that you are the person who holds the account and it ensures that you’re the only person who can access your account, even if someone else knows your password. Two-Factor Authentication is a unique code which you can receive via a text message or automated call which is then used to complete Chorley Online security.

Who do I contact if I need help?

You can email us at savers@chorleybs.co.uk or call us on 01257 235003 and we will be happy to help.

You can change your contact details/preferred method via Chorley Online at any time. Simply log into your Chorley Online account and review your contact details by selecting your name in the top left hand corner and then selecting ‘Update Contact Details.’

Alternatively you can message us within Chorley Online or call us on 01257 235003 and we can do this for you.

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