This role is to co-ordinate the activity of the Mortgage Admin Team to ensure the Mortgage Department provide an efficient and professional Mortgage Processing and Servicing to the Society’s members, customers and intermediaries.

Main Duties and Responsibilities

·       Line management of the Mortgage Administrators, including monthly 121’s and appraisals.

·       Co-ordinate the daily activity of the administrators to ensure departmental SLA’s are achieved.

·       Co-ordinate month end and year end processes, ensuring an efficient and effective outcome.

·       To act as a point of escalation for the Mortgage Administration team for the resolution of customer queries and complaints

·       Work as part of the Lending Management Team to support the overall objectives of the Lending team.

·       Identify improvements to enhance Mortgage Administration processes.

·       With support from the Lending Procedure and Governance Manager, maintain the Mortgage Processing and Servicing Process Manuals.

·       Monitor errors or complaints that arise and implement changes to reduce or eliminate such issues.

·       Comply with all legal responsibilities and codes of conduct to which the Society must comply with i.e. AML, MCOB, Mortgage Code, BSA and FCA etc.

·       To be aware of and escalate any suspected Mortgage Fraud and Money Laundering incidents.

·       Provide training to staff to ensure a thorough understanding of the Society’s practices and procedures as they relate to mortgage administration.

·       Quality assure any complaints that are dealt with by the Mortgage Administrators.

·       Manage a large pipeline of cases through to completion.

·       Deliver the external Society values as part of all interactions with customers.

·       Maintain competence as appropriate for this role and as an employee of the Society to ensure job and personal skills are maintained to the satisfactory standard as required by the Society.

Carry our other duties which are consistent with the nature responsibilities and expectations of the position.

In addition to a competitive salary and benefits package (dependent on relevant experience), you will be working as part of a team where teamwork, respect and integrity are our core values.

Diversity and inclusion are important to us as we strive to represent the communities we serve. We support an inclusive environment for all our people to bring their whole selves to our Society. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions.  If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, please request any reasonable adjustments you’d like on your application form.