Chorley Building Society receives a 5 star rating for a fantastic third time in a row!

We’re very proud to announce that we have been awarded a five star rating in the Mortgage Broker Feedback survey, for the third time in a row!

The survey, which is conducted by Smart Money People, received feedback from over 750 brokers regarding the last five lenders they dealt with.  Chorley Building Society was one of only 5 lenders to achieve the five star rating.

As well as achieving the five star rating, Chorley Building Society also received one of the highest overall scores and net promoter scores (NPS) from all the lenders in the survey, including large national banks and building societies.

Jacqueline Dewey, CEO of Smart Money People commented:
“Chorley Building Society has again received fantastic broker feedback for H2 2022, and remains a top rated lender with an exceptional NPS score and one of the highest overall ratings.  At Smart Money People, we analyse thousands of broker comments as part of our twice yearly Mortgage Lender Benchmark to understand what brokers really value from the lenders they place business with, and it’s clear from Chorley’s results that they are consistently delivering what brokers need.”

Customer Services Director, Kimberley Roby, commented:
“We’re truly grateful for all the amazing comments from the brokers and the time they have taken to complete the feedback.  We are so pleased that we have again been awarded a Five Star rating and it really does mean a lot to us that Brokers recognise the personal service that the team deliver.”