Broker Online

FAQs and helpful video guides to help you use our Broker Online platform

Broker Online is Chorley Building Society’s upgraded digital mortgage application platform, designed to make it easier for brokers to submit and manage applications online.

The platform provides a simpler, more efficient way to complete applications, upload supporting information and track progress throughout the mortgage journey. 

We have upgraded Broker Online to enhance the broker experience by making our application process more streamlined, improving visibility of case progress and reducing the need for manual administration.

Broker Online FAQs

Click here to view our Broker Online Registration Guide

You will need to register to use Broker Online (even if you were registered on our old system) we have a guide to help you with this which can be found here 

Once registered, you can access Broker Online using your secure login details. 

If you have forgotten your password, please use the password reset option on the login page.

Broker Online allows you to: 

  • Submit new enquiries, Decision in Principle requests and Mortgage Applications 
  • Create stand-alone ESIS documents 
  • Complete application details online 
  • Upload supporting documents 
  • View case progress 
  • Respond to requests for further information 
  • Manage your submitted applications through to completion 
  • Communicate directly with the Underwriter on your cases 

Our lending criteria and assessment process remain unchanged. Broker Online improves the way applications are submitted and managed, creating a smoother digital experience for you. 

Guidance and support materials are available on our website to help you get started. We recommend reviewing these before submitting your first application. 

If you need any additional support, you can contact our Business Development Team by emailing brokerenquiries@chorleybs.co.uk or calling 01257 235001. 

Yes. Broker Online provides visibility of your submitted cases, including updates and any actions required. 

Supporting documents can be uploaded securely within the relevant application. Providing complete information helps us progress applications as efficiently as possible. 

If we need additional information or documentation, you will receive both an email to your registered address, and a notification through Broker Online, detailing the required information. Once you log into Broker Online, you will be able to review the request and provide answers or upload additional documentation. 

 

Video guides can be found in the 'helpful video section' below. User guides and support materials are available to help you make the most of Broker Online, these can be found on our website here. If you need further assistance, please contact our Business Development Team by emailing brokerenquiries@chorleybs.co.uk or calling 01257 235001. 

Before submitting applications, please ensure you: 

  • Have completed your registration 
  • Have access to your login details 
  • Have reviewed the available guidance materials 
  • Are familiar with the new online application journey 
  • Have all your customer information to hand  
  • Clearly label the documents being uploaded and include all the documents requested after your DIP has been accepted 

Helpful Video Guides