This role will provide telephone and administrative support to the underwriting team through actively managing the pipeline and workflow, ensuring service levels are achieved.

They will be a key point of contact to our mortgage intermediaries, ensuring the efficient packaging and processing of mortgage applications.

Main Responsibilities and Duties

·        Act as a telephone contact for our intermediaries.

·        Process mortgage Decision in Principle (DIP) requests from intermediaries within SLA.

·        Managing broker queries from the mailboxes as allocated.

·        Maintain an expert knowledge of the Society’s Lending Criteria.

·        Managing the workflow of Dips and Apps received from Broker Online and the mailboxes onto the team whiteboard.

·        Check applications when they are received to ensure all documentation is in the package and meets the requested requirements, and request missing documents if packages are not complete.

·        Managing the inflow of additional documents as they are received and place with application.

·        Provide support to the Underwriting team in their relationships with mortgage intermediaries.

·        Maintain professional business relationships with BDMs, mortgage introducers and external contacts, providing information and guidance when required.

·        Maintain knowledge and comply with all legal responsibilities and codes of conduct to which the Society must comply with i.e. Vulnerable Customers, AML, MCOB, DPA, FCA etc.

·        Escalate  any risk events and near misses to the Lending Management team upon identification

·        Carry out such other duties, which are consistent with the nature, responsibilities and expectations of the position.

All frameworks, policies and procedures relevant to this role must be complied with.

In addition to a competitive salary and benefits package (dependent on relevant experience), you will be working as part of a team where teamwork, respect and integrity are our core values.

Diversity and inclusion are important to us as we strive to represent the communities we serve. We support an inclusive environment for all our people to bring their whole selves to our Society. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions.  If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, please request any reasonable adjustments you’d like on your application form.