Chorley Online

You can register online by using the button link in the top right of the website.

We also have a step-by-step registration guide to help you through the process click here to access it. 

You can also view our videos (See helpful video section below).

Once your registration has been completed, we’ll send you an email and SMS containing your unique Customer Identification Number (CIF). Follow the instructions in the email to complete your registration and access your accounts.

Your Customer Identification Number (CIF) is your unique identifier for the Chorley Building Society. 

You’ll receive your CIF by SMS and email after registering for Chorley Online. You’ll need it each time you log in, so please keep it safe. 

To access Chorley Online you’ll need: 

• Your Customer Identification Number (CIF) 
• Your password 
• A One Time Passcode (OTP) 

Each time you log in we’ll send a One Time Passcode (OTP) to your registered mobile or home telephone number. You’ll need to enter this code before you can access your accounts.

Your password must contain: 

• At least 8 characters 
• At least one uppercase letter 
• At least one lowercase letter 
• At least one number 
• At least one special character 

Choose a password that’s unique and difficult for others to guess.

Please do not write your password down.

If you have forgotten your password you can reset this by clicking the ‘Forgotten Details’ link on the Chorley Online homepage.

If you have forgotten your User ID please contact the Society by emailing online@chorleybs.co.uk using your registered email address or telephoning us on 01257 235003.

If you’ve forgotten your CIF, please contact us by: 

Calling 01257 235003, or 

Emailing online@chorleybs.co.uk from your registered email address. 

Between 12:30am and 3:30am, Chorley Online operates in View Only mode while we carry out essential overnight processing. 

During this time you can: 

View your savings and mortgage accounts. 
View your balances and recent transactions. 

All services will be available again from 3:30am. 

You can view your eligible: 

• Savings accounts 
• Mortgage accounts 

The accounts visible will depend on the products you hold and your account permissions. 

You can pay money into your savings account by bank transfer using the following details: 

Sort Code - 16-16-22  

Account Number - 11758805  

Reference - Your Chorley Account Number 

Account Name - Insert your full name

When applying for an additional account you are prompted to check that the information held by us is correct, this is shown on the screen when you select "open additional account". If any information needs updating this can be done using  the "update my details" section when you are logged into your online account. 

If you need any additional help, please tell us how we can support you. You can do this by sending a secure message or calling us.  

You can view your savings account number by selecting the relevant account within Chorley Online. 

These details can be used to make payments into your account. 

Yes. Subject to your account Terms and Conditions and any applicable signatory rules, you can transfer funds between your eligible Chorley Building Society accounts. Transfers made between your Chorley Building Society accounts are made immediately (outside of nightmode hours)

This is an external account held in the name or one of the names of the account holder. This can be added when you apply for an account or can be added, amended or deleted when you have logged into Chorley Online. 

Please view our Nominated account video below.

Yes. You can request withdrawals from eligible savings accounts to your nominated bank account through Chorley Online. Payment requests made after 3.30pm or on a non working day will be processed the next working day. 

Withdrawal requests submitted before 3:30pm on a working day will normally be sent the same working day using the Faster Payments Service. 

Requests received after 3:30pm, or on weekends or bank holidays, will normally be processed on the next working day. 

Please note that although payments are sent using Faster Payments, the time taken for funds to arrive in your bank account will depend on the receiving bank. 

Yes. You can make additional payments to your mortgage using our secure Worldpay payment service within Chorley Online. The debit card must be held in the name of the Mortgage account customer. 

Closure requests can be submitted through Chorley Online for eligible accounts, subject to your account Terms and Conditions. Closure requests to your nominated account can only be requested on a working day before 3.30pm.

Yes. Chorley Online includes a secure messaging service, allowing you to contact us securely about your accounts without sending confidential information by email. We can also contact you by secure message, we will advise you when we send a secure message by sending an email to you. 

Yes. Protecting your information is one of our highest priorities. 

Your security is enhanced through: 

• Encrypted communication between your device and our systems. 
• Two-factor authentication using your password and a One Time Passcode (OTP). 
• Your unique Customer Identification Number (CIF). 
• Secure registration and login processes. 

To help protect your account: 

• Never share your password or OTP with anyone. 
• Never write your password down where others could find it. 
• Do not save your password on a shared or public device. 
• Our colleagues will never ask you for your password or your One Time Passcode (OTP). 

Yes, you can use Chorley Online to view any accounts for which you hold any registered third party authority. Once logged in you can view any accounts you are registered on.

A One Time Passcode (OTP) provides an extra layer of security when you log in. 

Each OTP is unique and can only be used once. It is sent to your registered mobile or home telephone number by text message or automated phone call. 

This helps ensure that only you can access your Chorley Online account, even if someone else knows your password. 

If your OTP hasn’t arrived: 

Check your mobile signal or voicemail if you receive automated calls. 

Wait a few minutes, as delivery can occasionally be delayed. 

Check that we’re using your current telephone number. 

If you’re still unable to receive your OTP, please contact us on 01257 235003.

If you’ve changed your mobile number, telephone number or email address, please let us know as soon as possible so we can update your records. 

You can update these details yourself within Chorley Online. However, If you have changed the number you use to receive your OTP, you will need access to your old number to authorise the request. If you no longer have access to your old number please contact us and we will amend for you.

You can also update a change of address and name through Chorley Online for savings accounts only. These are subject to further checks and we may ask for identification or address verification to validate you request.  

If you hold a mortgage account and wish to change your name or address please contact us on 01257 235 001

Keeping your contact details up to date ensures you can continue to receive your One Time Passcodes and other important communications.

When applying for an account all products available for application are shown. These are shown under the following headings: 

SAVINGS – Our standard product range 

ISA – Our Individual Savings Accounts 

TERM DEPOSIT – Any accounts which have a maturity or end date eg Fixed Rate ISA (FRISA) and Bonds. 

To open a joint account you will need to do this using our website and not by logging into your online account. The joint account application requires both the 1st and 2nd applicant to complete all their details before this is processed. 

You can request a statement by sending us a secure message. We will send this to you by return secure message. 

Only eligible accounts linked to your customer profile will be displayed within Chorley Online. 

If you believe an account is missing, please contact us and we’ll be happy to investigate.

The online service is serviced by the Chorley Building Society team during our normal working hours. Any messages sent on a non working day will be actioned within 48 hours of the next working day. 

If you need assistance with Chorley Online, our team is here to help. 

Telephone: 01257 235003 

Email: online@chorleybs.co.uk 

We can help with registration, login issues, password resets and general enquiries about using Chorley Online.