Complaints Policy
The Society is committed to providing you with a first class service but we recognise that there may be occasions when our service falls short of your expectations. If this happens please let us know and we will do everything we can to put things right.
Where to Start
If you have a complaint you can contact us in the following ways:-
- Telephone us on 01257 235000
- Call in to one of our branches and speak to a member of staff
- Put your complaint in writing and send it to the Customer Relationship Manager, Chorley Building Society, Key House, Foxhole Road, Chorley PR7 1NZ
- Email crm@chorleybs.co.uk
The Next Step
If we cannot resolve your complaint immediately we will send you a written acknowledgement within five working days of having received it. Your complaint will be fully investigated and we will tell you the name of the person doing this. We aim to provide you with a response to the issues you have raised within 14 days but where this is not possible we will keep you informed of the progress of your complaint. We will send you a detailed final response within eight weeks of the date of receipt of your complaint.
If you are not satisfied with this final response you have the option of contacting the Financial Ombudsman Service (FOS) at:
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0300 123 9123
We will send you a leaflet detailing the FOS complaints procedure with our final response. You have up to six months to refer your complaint to FOS.
Contact Us
You can contact Chorley Building Society by calling us on:
01257 235000
You can also email us at:
chorley@chorleybs.co.uk
